Support

What to include

Enough that we can find it without a second email. Most useful, in order:

• what you were doing, and what happened instead
• which bank the statement came from, and roughly which months it covered
• your iPhone model and iOS version, and the Tovi version from Settings
• a screenshot, if the problem is something you can see

Do not attach your statement, or screenshots of your transactions. Your financial data does not sit on our servers, and an email attachment would put it there for the sake of a support ticket. Describe the problem instead. If it cannot be solved without seeing the document, we will ask.

Subscriptions, billing and refunds

Tovi subscriptions are sold and billed by Apple, not by us. That means a few things can only be done on Apple’s side:

• Cancelling — in your Apple Account settings, at least 24 hours before the next renewal. Deleting the app or your Tovi account does not stop the billing.
• Refunds — request them from Apple at reportaproblem.apple.com. We cannot issue them. Tell us what went wrong anyway, so it stops happening.
• Restoring a purchase on a new phone — sign in and use Restore purchases on the paywall.

Deleting your data

Both of these are in the app, under Settings → Your data — you do not need to email us. Delete all data clears the transactions, months and statement records on your phone. Delete account does that and removes your account record from our servers as well.

The full detail, including what we hold and for how long, is in the Privacy Policy.

A statement that would not read

Tovi reads PDF bank statements. A PDF exported from your bank’s app or website works best; a photograph of a printed page is harder and sometimes fails.

If a statement will not open, or Tovi says the balances do not add up, send us the bank and the month. Those failures are almost always a layout we have not taught it yet, and that is the fix.

Anything else

rabi@finai.cc — bugs, questions, privacy requests, complaints.